ITIL® 4 Specialist: Create, Deliver and Support + exam
The course covers the "core" activities of service management and extends the current scope of ITIL to include "creation" of services.
Popis kurzu:
It focuses on the integration of various value streams and activities (support procedures, methods and tools) in order to create and provide delivery and support of products and IT services. The course also includes monitoring the performance of IT services and allows professionals to understand the quality of IT services and methods for improving them. The price of the course includes the ITIL® 4 Specialist certification exam: Create, Deliver and Support.
It focuses on the integration of various value streams and activities (support procedures, methods and tools) in order to create and provide delivery and support of products and IT services. The course also includes monitoring the performance of IT services and allows professionals to understand the quality of IT services and methods for improving them. The price of the course includes the ITIL® 4 Specialist certification exam: Create, Deliver and Support.
ITIL® is a registered trade mark of AXELOS Limited. All rights reserved.
Požadované znalosti:
ITIL® 4 Foundation course and certification exam.
Komu je kurz určen:
ITIL 4® Specialist: Create, Deliver and Support is aimed at individuals who are continuing their journey in the field of service management (IT Managers, IT Specialists, Product Owner, DevOps team members, etc.).
Obsah kurzu:
- Service design price and orchestration
- Software development and management
- Deployment management
- Release management
- Service validation and testing
- Change enablement
- Ensuring stakeholder satisfaction
- Service Desk
- Incident management – detection and resolution
- Problem management
- Knowledge management
- Service level management
- Monitoring and event management
Certifikace:
- Prerequisites: The candidate must have passed the ITIL® 4 Foundation exam
- Without the possibility of using materials
- 40 questions with a choice of 4 options
- 70% correct answers for passing the exam (28 of 40)
- The exam is conducted in English. It is possible to choose German, French, Chinese or another language at your request.
- Length 90 min (+ 25% for candidates who do not have English as their mother tongue)
- Bloom's taxonomy level 2 and 3
The certification is valid for 3 years. After that, recertification is required.
Exams are delivered only in Online proctoring format
- Candidates can take their exam securely at any time, from any place
- State-of-the-art PeopleCert in-house online proctoring technology
- Full exam management by PeopleCert (exam scheduling, candidate support, etc.)
- 24/7/365 availability to schedule exams
- Live proctors/invigilators for all exams offered
- Multi-language speaking proctors available
- Supported both in Windows and Mac OS
Materiály:
- Accredited training materials from PeopleCert and supplementary materials.
- An ebook is now included in the price of the exam.
- The Core Guidance (eBook) contains the best practises, which helps the candidate to prepare for an exam.
Cíle kurzu:
- Improve service development and support
- Understand key concepts
- Solve challenges in a time of digital transformation
- Plan and manage resources into effective value streams
- Improve performance and efficiency across teams, value streams and workflows
- Use ITIL practices that contribute to the management of value-added flows (new service and user support)
- Coordinate and structure work and activities key to providing and supporting services
